![]() ![]() Useful Resource for Planning & Delivering Customer Service Training, let us help you Improve your Customer Service. Check out our original, low-prep customer service training ideas. Ready-made activities and games to supercharge your customer service training program. ![]() Customer service games online free for kids to play - Gazzoline Deluxe game online, fun customer service sim game for for kids & high school teens, employees. Six fun and powerful games and ideas used to train world class customer service teams. The Big Book of Customer Service Training Games (Big Book Series) [Peggy Carlaw, Vasudha K. Deming] on Amazon.com. *FREE* shipping on qualifying offers. Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Whether you’re planning a training course or using external courses (we’ve compiled a list of for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged. The following customer service training games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction. Although each of these activities work brilliantly as general customer service training activities, there may be times you want to focus on a particular area of learning. The below table shows which activities cover certain areas especially well. Additionally, some activities are especially short and fun, which makes them ideal for working as energizers, to raise energy levels during the course of a day or when a team has returned from a break. These are also marked here. Activity Title Energizer Teamwork Communication Questioning Techniques Listening Skills Self-Awareness Best Practice Difficult Customers Empathy • Road Trip Duration: 5-10 minutes What You’ll Need: Paper and pens This activity is adapted from. Have groups of two to four get together and decide collectively what are the three best items to bring on a trip. Give them a short amount of time to decide on these items, and then ask them to share their answers. Afterwards, ask them to be more specific and give more details. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. If someone says money, ask if cash or card is better where they are heading. In the second round, give each group a slip of paper with a destination, and ask them to repeat the activity. This way, participants can see the difference between planning for a trip in which they know their destination, and planning for one in which they don’t. The key point is that it’s easier to plan when everyone on your team agrees on the final destination. Debrief: Imagine what would happen if you turned up for a trip to a snowy mountain only with beach clothes? The trip would be a disaster, and you’d need to abandon it. The same goes for teamwork – we all need to know where we’re going, and prepare for the journey, in order to reach the destination together. In our team, we need to work together and be clear on our goals. Take the time today to consider what your goals are, and how they match with the rest of the team, to make sure you don’t get caught out along the way. Duration: 5-10 minutes What You’ll Need: Worksheets and pens The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service. There are two attitude anchors: maintenance anchors, which help you maintain a positive attitude, and repair anchors, which help you fix your bad moods. Hand out worksheets that prompt your group to think about and write down their maintenance anchors: it may be something like exercising or drinking tea. Then encourage your workers to think about little things that help them elevate their moods, and write those down as well.
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